General

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with the Isis Commerce Ltd, trading as Hortafix. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders

We only accept orders through an online transaction. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. We also accept Paypal.  If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

HM forces bfpo orders

We are not currently able to accept online orders for HM forces BFPO delivery.

Delivery

Pleases see our separate section covering delivery and returns policies.

Distance selling regulations

You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.

To cancel any item, you can email or write to us with your details and order number. You must take reasonable care of the items, retain all original packaging and must not use them. Goods must be returned to us within seven days of your notice to cancel. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods.

Providing the goods are received back in an unused condition and in their original packaging with all accessories, you will receive a refund within thirty days of your notice to cancel.

Products, prices & content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of goods

All items supplied to the customer remain the property of Isis Commerce Ltd until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & complaints

If you wish to comment or complain about any aspect of your dealings with us please write to:

 

Isis Commerce Ltd

Hortafix
Service and Sales

Unit 1

Manor Farm

Northampton Road

Weston-on-the-Green

Oxon

OX25 3QL

Or e mail us at: service@hortafix.com

Alternatively use the contact link at the top of the page. We will reply within one working days of receipt.

Privacy policy

We do not store credit card details nor do we share customer details with any 3rd parties

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. You can opt out of this at any time, either write to us or click the unsubscribe link at the bottom of the e-mail newsletter.

We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition. All information is collected lawfully and in accordance with the Data Protection Act 1998.

The type of information that we will collect will include - Your title and name, Known address, Contact telephones numbers, E-mail address, Order and Payment details

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data.

Your personal data will not be passed onto any other party.

Our website contains links to third party websites operating their own terms and conditions and privacy policies. Isis Commerce Ltd is not responsible for any content on third party websites.

Cookies are placed/collected to enable functionality of your shopping basket and to recognise you when you shop again.

Security

We want you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright

The contents of this site and other publications from Isis Commerce Ltd are owned or licensed to Isis Commerce Ltd or are used with permission by the owner. Reproduction strictly by permission only.